Customer

Success Codes

CodeDescription
1000Customer registered successfully.

Customer retrieved successfully.

Subscription updated successfully.

Subscription retrieved successfully.

Customer updated successfully.

Coupons retrieved successfully.

Customer notes added/updated successfully.

Customer notes retrieved successfully.

Customer preferences retrieved successfully.

Customer preferences updated successfully.
1000Referral statistics retrieved successfully.

Referrals are invited successfully.
1040Customer id change request has submitted successfully.
1061Customer recommendations fetched successfully.
1052Transactions fetched successfully.
1300Ticket retrieved successfully.

Ticket added successfully.

Error Codes

CodeDescription
500All requests failed due to errors.
400Input is invalid. Please check request parameters or input XML/JSON; No identifier provided to get loyalty users.
618Not allowed - the customer is marked as fraud.
816Customer not found for the organization.
1001Unable to register. Invalid mobile number.
1002Unable to register. Invalid email id.
1003Unable to register. Invalid external id.
1004Failed to populate the store.
1006Unable to register. Mobile number is required.
1007Unable to register customer. No valid primary identifier mobile number, email ID, or external ID passed.
1008/ 1038Unable to register with external id.
1009Unable to add registered customer to MLM.
1010Unable to update loyalty points of the customer.
1011Cannot find customer for provided identifier.
1012Cannot find customer with the provided mobile number/external ID/e-mail ID.
1013Customer is not registered for the loyalty Program.
1014Customer is registered already.
1015No identifier provided to get loyalty users.
1016Unable to register. Email provided already exists for some other user.
1017Provided Custom Field is invalid.
1018Unable to update custom field.
1019Mobile number or external id is required along with the email Id to register.
1020The customer is not registered for loyalty program.
1021Invalid validation code.
1023Unable to register customer to loyalty program.
1024Unable to update customer profile.
1025Mandatory fields are not matching for customer identity update.
1026Count of optional fields match is less than required.
1027Field name provided for verification is invalid.
1028No customer notes are available.
1029Unable to retrieve customer preferences.
1030Unable to update customer preferences.
1031No preferences set for this customer.
1032A customer already exists with the same mobile number.
1033A customer already exists with the same external id.
1034Unable to register. Registration date is not within the allowed past or future date limit.
1035Unable to update few customer preferences.
1036One or more notes could not be added/updated for customer.
1037Unable to add/update customer notes.
1039Unable to register. Email ID is required.
1041Customer id change request failed.
1042Invalid mobile no/email id/external id.
1043Unable to register. Customer’s external id is required.
1044You do not have sufficient permission to view the customer details.
1045No valid identifier (mobile/email) passed for non-loyalty customer.
1046Conversion of loyalty customer to non-loyalty is not allowed.
1047Customer's primary identifier not matching with other identifiers.
1048Customer’s email id is required to convert to loyalty customer.
1049Customer’s external id is required to convert to loyalty customer.
1051No transactions or recommendations found for the customer.
1053Preferred store specified is not found.
1060Batch limit exceeded.
1062Invalid Test & Control status.
1088Unable to issue points. Please report to capillary support.
1099Unable to fetch tracker data for the customer.
1101Invalid channel type.
1102Invalid priority type.
1103Invalid scope.
1104Invalid identifier or no identifier passed.
1105Multiple scopes are not allowed.
1106Invalid subscription status passed.
1107Invalid campaign id passed.
1108Invalid outbox id passed.
1109Unable to add, update or fetch subscription details.
1150Invalid store ID passed.
1110Unable to update subscription details.
1222Internal error occurred with the referral system.
1202Invalid campaign token.
1203Invalid campaign configured.
1204The customer may not be eligible for the referral program.
1205Unable to find the referrer in the specific campaign.
1206Failed to add referral. Referral type is not supported.
1222Internal error occurred with the referral system.
1301A ticket already exists with the same subject.
1302Ticket registration failed.
1303Ticket subject should not be empty.
10001Failed to add customer.
10002Failed to update customer details.
91001Failed to get point details.
91002Failed to get subscription details.
91003Validation failed.
91004Failed to get segmentation details.
91005{x} is Primary Key, {y} cannot be updated.
91006{x} update is not allowed.
91007{x} is already occupied by some other user, ignoring it.
91009Retrieved survivor account for the requested merge victim.
91010Downgrade strategy is not configured.
91011Customer is already in the lowest slab.
91012Customer is already in the highest slab.
91013Call to Points Engine for tier upgrade criteria has failed {x}.
91014Call to Points Engine for tier renewal criteria has failed {x}.
91015Failed to update extended fields, or field {x} length too long.
91016WECHAT profile is not available for the customer.
91017WEB_ENGAGE profile is not available for the customer.
91018Unable to load WeChat notifications.
91019Unable to load Web Engage notifications.
91020Invalid TILL passed for registration.
91021Invalid attribution TILL passed.
91022Failed to update subscription for {x} channel and priority {y}.

Transaction

Success Codes

CodeDescription
600Transaction added successfully.

Transaction retrieved successfully.

Transaction updated successfully.
1630Transaction marked as regular through Retro conversion. Transaction added successfully.

Error Codes

CodeDescription
500Unable to retrieve transaction.
601Transaction failed. Transaction amount, quantity, rate, or discount is invalid.
602Transaction number is invalid.
603Points are already used (Deprecated).
604Transaction number already exists.
605Invalid transaction type. Only regular, return and not-interested transaction types are supported.
606Customer identifier is not passed. Please enter customer's mobile or email or external id to process.
607No transaction id passed. Please pass the transaction id to process.
608Unable to add transaction.
609Update failed. Please verify all the fields.
610Unable to register. Please verify all the fields.
611Customer not found.
614Transaction is already cancelled.
615Transaction details are not passed.
616Item code already exists.
617Invalid attribute for the item.
618Customer is marked as fraud.
619Transaction id is not provided.
620Transaction id is invalid.
621Transaction date is invalid. Transaction date should be within the accepted past or future date range limit.
622Unable to add line-item.
623Unable to trigger other related events for the transaction.
624Unable to process return-transaction. You can make a return only after adding a transaction.
625Transaction number does not exist.
626Unable to return transaction. The quantity of returned items are more than purchased items.
627Quantity cannot be negative.
628Invalid return transaction type.
629The return quantity of the item is more than available quantity.
630The return amount is more than the transaction/line-item amount.
631Transaction amount cannot be negative.
632Cannot return the transaction with return type LINE_ITEM because the type AMOUNT has already been used for returning the same transaction.
633The entire transaction is already returned.
634This transaction is already returned.
635Cannot return the transaction with the return type AMOUNT because the type LINE_ITEM has been used for returning the same transaction.
636The transaction is already returned with the return type as LINE_ITEM. You can process return for other items only with return type LINE_ITEM.
637Unable to revert points issued to the customer (for return transaction). Please try again later.
638Unable to return transaction. The transaction is already returned with type LINE_ITEM. Hence, you cannot use the type AMOUNT for the same transaction.
639Unable to return full transaction. A part of the transaction or complete transaction is already returned.
640Points or coupons are not redeemed for this transaction.
641No customer found.
642Redemption failed. An error occurred in points/coupon redemption.
643Invalid transaction. The transaction date exceeds the accepted future date limit.
644Invalid transaction. The transaction date cannot be less than the accepted past date limit.
645Transaction addition failed for not interested.
646Customer registration failed. The email id is invalid.
647Customer registration failed. Email id is already assigned to another customer.
648Customer registration failed. Mobile number is already assigned to another customer.
649Customer registration failed. Mobile number is invalid.
650Customer registration failed. Mobile number is not accepted as a unique identifier.
651Customer registration failed. Mobile number is required for registration.
652Customer registration failed. Mobile number/email id/external id is invalid.
653Customer registration failed. External id is already assigned to another customer.
654Customer registration failed. External id is not accepted as a unique identifier.
655Customer registration failed. Customer is not registered in loyalty program.
656No customer found.
657Customer registration failed. Registration in EUP failed.
658Customer registration failed. Only email id is not sufficient for registration.
659Customer registration failed. Please enter email id to register.
660Customer registration failed. Registration date exceeds the accepted past or future date limit.
661Amount of the line-item amount cannot be negative.
662Value of a line cannot be negative.
663Rate of a line-item cannot be negative
664Discount of a line-item cannot be negative.
665Gross amount of the transaction cannot be negative.
666Discount cannot be negative.
667Unable to find the transaction ID for this customer.
668Unable to find the transaction number for this customer.
669Unable to update custom field.
670Transaction id/number is not provided.
671Invalid Store or TILL code.

Invalid category code.
672Batch limit exceeded.
673Returning of transactions is not allowed.
674Returning of line item is not allowed.
675Returning of transaction amount is not allowed.
676Returning of a complete transaction amount is not allowed.
677Unable to process. Please enter a transaction number for returning a transaction.
678Amount of returned item is more than purchased item.
679Line-item(s) to be returned is not specified.
680No transactions of the specific customer were found.
681Transactions are blocked for this customer.
682Currency conversion is disabled for the org.
683Failed to call new bill event EMF.
684Failed EMF new bill DVS event.
685Field length too long.
686Unable to add transaction.
687Points activities are queued and will be updated later.

Item code {x} merge is not supported.
688No matching line-item found for return.

Transaction number not found.
689Points processing failed
690Points processing failed
691Points processing failed
692Points processing failed
693Points processing failed
694Points processing failed
695Invalid configuration. Please report to the Capillary Support.
696Points processing failed
697Points processing failed
698Points processing failed.
699Invalid configuration. Please report to the Capillary Support.
710Return bill event failed from EMF.
820Current operation is not allowed. The customer is marked as fraud.
1101Invalid loyalty program ID passed.
1102Invalid currency conversion ratio passed.
1103Invalid shipping store code passed.
1623Transaction type is invalid.
1624Insufficient parameters passed to fetch transaction.
1625Target type is not specified.
1626The requested transaction type cannot be changed.
1627The transaction is already marked as retro.
1628Transaction id is invalid
1629Client signature is required to perform this action
1631Retro transaction is not enabled for your organization
1632Registration date is too older than the transaction date. See the retro configuration set for your organization
1633The duration between registration and transaction mapping exceeds the limit set
1634Return type is invalid
1635Please pass line-items that need to be returned
1636Transaction status is invalid
9601Failed to add line-item.
9602Failed to add credit notes.
9603Failed to add payment more details (tender).
9604Failed to add custom fields
9605Base currency is not set for the org.
9606Currency not passed for the transaction.
9607Payment mode (tender) not found.
9608Line-item with the item code {x} passed is marked as outlier.
9609Invalid payment attribute passed.
9610New bill event failed. Points are not awarded.
9611Transaction is marked as outlier.
9612Unable to save credit notes.
9613Invalid payment attribute.
9614Multiple loyalty bills found to be returned.
9615Validity (in days) for return policy is not defined.
9616Single loyalty bill found. Allowing regular return.

Points

Response Codes

Success Codes

CodeDescription
800Points redeemed successfully

Error Codes

CodeDescription
801Points you are trying to redeem are invalid
802Mobile number/email id/external id you have entered is invalid
803Unable to redeem. The points you are trying to redeem is more than the available points
804Insufficient current points.
805Insufficient lifetime points.
806Insufficient lifetime purchases amount.
807Unable to redeem. Make sure that the points you are trying to redeem is a multiple of . Check the points redemption configuration of your organization.
808Unable to redeem. Validation code is invalid
809Unable to process. Customer is marked as fraud
810Mismatch in points for revert API call
811The transaction number entered to redeem/revert points is invalid
812The points have been reverted already for this transaction number
813Insufficient current points available for redemption
814No points were redeemed on this transaction number
815Unable to process points at this moment. Please try again later
816Unable to find customer in this organization
817Points redemption failed
818Points you are trying to redeem are more than the available points
819Points you are trying to redeem are more than the maximum allowed redemption limit.
Unable to send message to customer
820Unable to process. Customer is marked as fraud
821Points you are trying to redeem are less than the minimum redemption limit
822Unable to find missed call from the registered mobile number
823Missed call redemption is disabled for your organization
824Mobile number validation is mandatory for redeeming points
825Client signature is required
826Invalid points category or invalid configuration
827Unable to redeem points. Points redemption is enabled for your organization
828Unable to redeem points at this moment. Please try again later
829Unable to redeem points at this moment. Please try again later
850Unable to redeem points at this moment. Please try again later
859The redemption time you have passed is invalid
860Unable to issue OTP
881Customer is not registered into the loyalty program
886Unable to process points at this moment. Please try again later
887Unable to process points at this moment. Please try again later
888Configuration is invalid. Please report to Capillary Support
889Unable to process points at this moment. Please try again later
890Unable to process points at this moment. Please try again later
891Unable to process points at this moment. Please try again later
892Unable to process points at this moment. Please try again later
893Unable to process points at this moment. Please try again later
894Unable to process points at this moment. Please try again later
895Loyalty program is not configured for your organization
896Unable to process points at this moment. Please try again later
897Unable to process points at this moment. Please try again later
898Unable to process points at this moment. Please try again later
899Configuration is invalid. Please report to Capillary Support

Coupons

Success Codes

CodeDescription
700Coupon processed successfully
700Coupon series fetched successfully

Error Codes

CodeDescription
701Unable to find the customer. Please enter correct mobile number/email id/external id
702Coupon code is invalid
703Coupon not issued to this customer
704Unable to send coupon to the customer’s mobile number
705Invalid coupon code and validation code
706Unable to redeem coupon
707Coupon series id is invalid
709Unable to redeem coupon
710Coupon cannot be redeemed by this customer
711Coupon is redeemed already
712Unable to redeem. Either coupon series or campaign might have expired
713Coupon has expired
714Unable to redeem. Maximum redemptions allowed for this campaign are already reached
715Unable to redeem. The coupon is not valid for this organization
716Unable to redeem. Cannot redeem same coupon multiple times
718Unable to redeem. Please enter transaction number must be entered to redeem
719Coupon code does not exist
720Unable to redeem. This is just a trial coupon and cannot be redeemed
721Unable to issue/redeem coupon. Customer is invalid
722Unable to issue coupon
723Unable to redeem. The coupon cannot be used by this customer
724Unable to send message
725Unable to redeem coupon. Please provide validation code to redeem
726Validation not required
728Unable to redeem. Maximum number of coupon redemptions allowed has already been reached
729Invalid redemption date range for the coupon series
730Unknown error
732No Missed call received from the customer
733Transaction amount invalid
735Unable to redeem coupon. The coupon cannot be redeemed at this store
736Unable to redeem coupon. Maximum number of coupon redemptions allowed has already been reached
738Cannot redeem the coupon. Please wait for days to redeem this coupon again
739Unable to redeem. Make sure that the redemption date you have entered is valid
740Unable to process. Customer is marked as fraud
742Coupon issual or redemption is blocked for this customer
750Unable to process. Customer is marked as fraud
786Unable to process coupon. Please try again later
787Unable to process coupon. Please try again later
788Configuration is invalid. Please report to Capillary Support
789Unable to process coupon. Please try again later
790Unable to process coupon. Please try again later
791Unable to process coupon. Please try again later
792Unable to process coupon. Please try again later
793Unable to process coupon. Please try again later
794Unable to process coupon. Please try again later
795Configuration is invalid. Please report to Capillary Support
796Unable to process coupon. Please try again later
797Unable to process coupon. Please try again later
798Unable to process coupon. Please try again later
799Configuration is invalid. Please report to Capillary Support