Customer
Success Codes
| Code | Description |
| 1000 | Customer registered successfully. |
| Customer retrieved successfully. | |
| Subscription updated successfully. | |
| Subscription retrieved successfully. | |
| Customer updated successfully. | |
| Coupons retrieved successfully. | |
| Customer notes added/updated successfully. | |
| Customer notes retrieved successfully. | |
| Customer preferences retrieved successfully. | |
| Customer preferences updated successfully. | |
| 1000 | Referral statistics retrieved successfully. |
| Referrals are invited successfully. | |
| 1040 | Customer id change request has submitted successfully. |
| 1061 | Customer recommendations fetched successfully. |
| 1052 | Transactions fetched successfully. |
| 1300 | Ticket retrieved successfully. |
| Ticket added successfully. |
Error Codes
| Code | Description |
| 500 | All requests failed due to errors. |
| 400 | Input is invalid. Please check request parameters or input XML/JSON; No identifier provided to get loyalty users. |
| 618 | Not allowed - the customer is marked as fraud. |
| 816 | Customer not found for the organization. |
| 1001 | Unable to register. Invalid mobile number. |
| 1002 | Unable to register. Invalid email id. |
| 1003 | Unable to register. Invalid external id. |
| 1004 | Failed to populate the store. |
| 1006 | Unable to register. Mobile number is required. |
| 1007 | Unable to register customer. No valid primary identifier mobile number, email ID, or external ID passed. |
| 1008/ 1038 | Unable to register with external id. |
| 1009 | Unable to add registered customer to MLM. |
| 1010 | Unable to update loyalty points of the customer. |
| 1011 | Cannot find customer for provided identifier. |
| 1012 | Cannot find customer with the provided mobile number/external ID/e-mail ID. |
| 1013 | Customer is not registered for the loyalty Program. |
| 1014 | Customer is registered already. |
| 1015 | No identifier provided to get loyalty users. |
| 1016 | Unable to register. Email provided already exists for some other user. |
| 1017 | Provided Custom Field is invalid. |
| 1018 | Unable to update custom field. |
| 1019 | Mobile number or external id is required along with the email Id to register. |
| 1020 | The customer is not registered for loyalty program. |
| 1021 | Invalid validation code. |
| 1023 | Unable to register customer to loyalty program. |
| 1024 | Unable to update customer profile. |
| 1025 | Mandatory fields are not matching for customer identity update. |
| 1026 | Count of optional fields match is less than required. |
| 1027 | Field name provided for verification is invalid. |
| 1028 | No customer notes are available. |
| 1029 | Unable to retrieve customer preferences. |
| 1030 | Unable to update customer preferences. |
| 1031 | No preferences set for this customer. |
| 1032 | A customer already exists with the same mobile number. |
| 1033 | A customer already exists with the same external id. |
| 1034 | Unable to register. Registration date is not within the allowed past or future date limit. |
| 1035 | Unable to update few customer preferences. |
| 1036 | One or more notes could not be added/updated for customer. |
| 1037 | Unable to add/update customer notes. |
| 1039 | Unable to register. Email ID is required. |
| 1041 | Customer id change request failed. |
| 1042 | Invalid mobile no/email id/external id. |
| 1043 | Unable to register. Customer’s external id is required. |
| 1044 | You do not have sufficient permission to view the customer details. |
| 1045 | No valid identifier (mobile/email) passed for non-loyalty customer. |
| 1046 | Conversion of loyalty customer to non-loyalty is not allowed. |
| 1047 | Customer's primary identifier not matching with other identifiers. |
| 1048 | Customer’s email id is required to convert to loyalty customer. |
| 1049 | Customer’s external id is required to convert to loyalty customer. |
| 1051 | No transactions or recommendations found for the customer. |
| 1053 | Preferred store specified is not found. |
| 1060 | Batch limit exceeded. |
| 1062 | Invalid Test & Control status. |
| 1088 | Unable to issue points. Please report to capillary support. |
| 1099 | Unable to fetch tracker data for the customer. |
| 1101 | Invalid channel type. |
| 1102 | Invalid priority type. |
| 1103 | Invalid scope. |
| 1104 | Invalid identifier or no identifier passed. |
| 1105 | Multiple scopes are not allowed. |
| 1106 | Invalid subscription status passed. |
| 1107 | Invalid campaign id passed. |
| 1108 | Invalid outbox id passed. |
| 1109 | Unable to add, update or fetch subscription details. |
| 1150 | Invalid store ID passed. |
| 1110 | Unable to update subscription details. |
| 1222 | Internal error occurred with the referral system. |
| 1202 | Invalid campaign token. |
| 1203 | Invalid campaign configured. |
| 1204 | The customer may not be eligible for the referral program. |
| 1205 | Unable to find the referrer in the specific campaign. |
| 1206 | Failed to add referral. Referral type is not supported. |
| 1222 | Internal error occurred with the referral system. |
| 1301 | A ticket already exists with the same subject. |
| 1302 | Ticket registration failed. |
| 1303 | Ticket subject should not be empty. |
| 10001 | Failed to add customer. |
| 10002 | Failed to update customer details. |
| 91001 | Failed to get point details. |
| 91002 | Failed to get subscription details. |
| 91003 | Validation failed. |
| 91004 | Failed to get segmentation details. |
| 91005 | {x} is Primary Key, {y} cannot be updated. |
| 91006 | {x} update is not allowed. |
| 91007 | {x} is already occupied by some other user, ignoring it. |
| 91009 | Retrieved survivor account for the requested merge victim. |
| 91010 | Downgrade strategy is not configured. |
| 91011 | Customer is already in the lowest slab. |
| 91012 | Customer is already in the highest slab. |
| 91013 | Call to Points Engine for tier upgrade criteria has failed {x}. |
| 91014 | Call to Points Engine for tier renewal criteria has failed {x}. |
| 91015 | Failed to update extended fields, or field {x} length too long. |
| 91016 | WECHAT profile is not available for the customer. |
| 91017 | WEB_ENGAGE profile is not available for the customer. |
| 91018 | Unable to load WeChat notifications. |
| 91019 | Unable to load Web Engage notifications. |
| 91020 | Invalid TILL passed for registration. |
| 91021 | Invalid attribution TILL passed. |
| 91022 | Failed to update subscription for {x} channel and priority {y}. |
Transaction
Success Codes
| Code | Description |
| 600 | Transaction added successfully. |
| Transaction retrieved successfully. | |
| Transaction updated successfully. | |
| 1630 | Transaction marked as regular through Retro conversion. Transaction added successfully. |
Error Codes
| Code | Description |
| 500 | Unable to retrieve transaction. |
| 601 | Transaction failed. Transaction amount, quantity, rate, or discount is invalid. |
| 602 | Transaction number is invalid. |
| 603 | Points are already used (Deprecated). |
| 604 | Transaction number already exists. |
| 605 | Invalid transaction type. Only regular, return and not-interested transaction types are supported. |
| 606 | Customer identifier is not passed. Please enter customer's mobile or email or external id to process. |
| 607 | No transaction id passed. Please pass the transaction id to process. |
| 608 | Unable to add transaction. |
| 609 | Update failed. Please verify all the fields. |
| 610 | Unable to register. Please verify all the fields. |
| 611 | Customer not found. |
| 614 | Transaction is already cancelled. |
| 615 | Transaction details are not passed. |
| 616 | Item code already exists. |
| 617 | Invalid attribute for the item. |
| 618 | Customer is marked as fraud. |
| 619 | Transaction id is not provided. |
| 620 | Transaction id is invalid. |
| 621 | Transaction date is invalid. Transaction date should be within the accepted past or future date range limit. |
| 622 | Unable to add line-item. |
| 623 | Unable to trigger other related events for the transaction. |
| 624 | Unable to process return-transaction. You can make a return only after adding a transaction. |
| 625 | Transaction number does not exist. |
| 626 | Unable to return transaction. The quantity of returned items are more than purchased items. |
| 627 | Quantity cannot be negative. |
| 628 | Invalid return transaction type. |
| 629 | The return quantity of the item is more than available quantity. |
| 630 | The return amount is more than the transaction/line-item amount. |
| 631 | Transaction amount cannot be negative. |
| 632 | Cannot return the transaction with return type LINE_ITEM because the type AMOUNT has already been used for returning the same transaction. |
| 633 | The entire transaction is already returned. |
| 634 | This transaction is already returned. |
| 635 | Cannot return the transaction with the return type AMOUNT because the type LINE_ITEM has been used for returning the same transaction. |
| 636 | The transaction is already returned with the return type as LINE_ITEM. You can process return for other items only with return type LINE_ITEM. |
| 637 | Unable to revert points issued to the customer (for return transaction). Please try again later. |
| 638 | Unable to return transaction. The transaction is already returned with type LINE_ITEM. Hence, you cannot use the type AMOUNT for the same transaction. |
| 639 | Unable to return full transaction. A part of the transaction or complete transaction is already returned. |
| 640 | Points or coupons are not redeemed for this transaction. |
| 641 | No customer found. |
| 642 | Redemption failed. An error occurred in points/coupon redemption. |
| 643 | Invalid transaction. The transaction date exceeds the accepted future date limit. |
| 644 | Invalid transaction. The transaction date cannot be less than the accepted past date limit. |
| 645 | Transaction addition failed for not interested. |
| 646 | Customer registration failed. The email id is invalid. |
| 647 | Customer registration failed. Email id is already assigned to another customer. |
| 648 | Customer registration failed. Mobile number is already assigned to another customer. |
| 649 | Customer registration failed. Mobile number is invalid. |
| 650 | Customer registration failed. Mobile number is not accepted as a unique identifier. |
| 651 | Customer registration failed. Mobile number is required for registration. |
| 652 | Customer registration failed. Mobile number/email id/external id is invalid. |
| 653 | Customer registration failed. External id is already assigned to another customer. |
| 654 | Customer registration failed. External id is not accepted as a unique identifier. |
| 655 | Customer registration failed. Customer is not registered in loyalty program. |
| 656 | No customer found. |
| 657 | Customer registration failed. Registration in EUP failed. |
| 658 | Customer registration failed. Only email id is not sufficient for registration. |
| 659 | Customer registration failed. Please enter email id to register. |
| 660 | Customer registration failed. Registration date exceeds the accepted past or future date limit. |
| 661 | Amount of the line-item amount cannot be negative. |
| 662 | Value of a line cannot be negative. |
| 663 | Rate of a line-item cannot be negative |
| 664 | Discount of a line-item cannot be negative. |
| 665 | Gross amount of the transaction cannot be negative. |
| 666 | Discount cannot be negative. |
| 667 | Unable to find the transaction ID for this customer. |
| 668 | Unable to find the transaction number for this customer. |
| 669 | Unable to update custom field. |
| 670 | Transaction id/number is not provided. |
| 671 | Invalid Store or TILL code. |
| Invalid category code. | |
| 672 | Batch limit exceeded. |
| 673 | Returning of transactions is not allowed. |
| 674 | Returning of line item is not allowed. |
| 675 | Returning of transaction amount is not allowed. |
| 676 | Returning of a complete transaction amount is not allowed. |
| 677 | Unable to process. Please enter a transaction number for returning a transaction. |
| 678 | Amount of returned item is more than purchased item. |
| 679 | Line-item(s) to be returned is not specified. |
| 680 | No transactions of the specific customer were found. |
| 681 | Transactions are blocked for this customer. |
| 682 | Currency conversion is disabled for the org. |
| 683 | Failed to call new bill event EMF. |
| 684 | Failed EMF new bill DVS event. |
| 685 | Field length too long. |
| 686 | Unable to add transaction. |
| 687 | Points activities are queued and will be updated later. |
| Item code {x} merge is not supported. | |
| 688 | No matching line-item found for return. |
| Transaction number not found. | |
| 689 | Points processing failed |
| 690 | Points processing failed |
| 691 | Points processing failed |
| 692 | Points processing failed |
| 693 | Points processing failed |
| 694 | Points processing failed |
| 695 | Invalid configuration. Please report to the Capillary Support. |
| 696 | Points processing failed |
| 697 | Points processing failed |
| 698 | Points processing failed. |
| 699 | Invalid configuration. Please report to the Capillary Support. |
| 710 | Return bill event failed from EMF. |
| 820 | Current operation is not allowed. The customer is marked as fraud. |
| 1101 | Invalid loyalty program ID passed. |
| 1102 | Invalid currency conversion ratio passed. |
| 1103 | Invalid shipping store code passed. |
| 1623 | Transaction type is invalid. |
| 1624 | Insufficient parameters passed to fetch transaction. |
| 1625 | Target type is not specified. |
| 1626 | The requested transaction type cannot be changed. |
| 1627 | The transaction is already marked as retro. |
| 1628 | Transaction id is invalid |
| 1629 | Client signature is required to perform this action |
| 1631 | Retro transaction is not enabled for your organization |
| 1632 | Registration date is too older than the transaction date. See the retro configuration set for your organization |
| 1633 | The duration between registration and transaction mapping exceeds the limit set |
| 1634 | Return type is invalid |
| 1635 | Please pass line-items that need to be returned |
| 1636 | Transaction status is invalid |
| 9601 | Failed to add line-item. |
| 9602 | Failed to add credit notes. |
| 9603 | Failed to add payment more details (tender). |
| 9604 | Failed to add custom fields |
| 9605 | Base currency is not set for the org. |
| 9606 | Currency not passed for the transaction. |
| 9607 | Payment mode (tender) not found. |
| 9608 | Line-item with the item code {x} passed is marked as outlier. |
| 9609 | Invalid payment attribute passed. |
| 9610 | New bill event failed. Points are not awarded. |
| 9611 | Transaction is marked as outlier. |
| 9612 | Unable to save credit notes. |
| 9613 | Invalid payment attribute. |
| 9614 | Multiple loyalty bills found to be returned. |
| 9615 | Validity (in days) for return policy is not defined. |
| 9616 | Single loyalty bill found. Allowing regular return. |
Points
Response Codes
Success Codes
| Code | Description |
| 800 | Points redeemed successfully |
Error Codes
| Code | Description |
| 801 | Points you are trying to redeem are invalid |
| 802 | Mobile number/email id/external id you have entered is invalid |
| 803 | Unable to redeem. The points you are trying to redeem is more than the available points |
| 804 | Insufficient current points. |
| 805 | Insufficient lifetime points. |
| 806 | Insufficient lifetime purchases amount. |
| 807 | Unable to redeem. Make sure that the points you are trying to redeem is a multiple of . Check the points redemption configuration of your organization. |
| 808 | Unable to redeem. Validation code is invalid |
| 809 | Unable to process. Customer is marked as fraud |
| 810 | Mismatch in points for revert API call |
| 811 | The transaction number entered to redeem/revert points is invalid |
| 812 | The points have been reverted already for this transaction number |
| 813 | Insufficient current points available for redemption |
| 814 | No points were redeemed on this transaction number |
| 815 | Unable to process points at this moment. Please try again later |
| 816 | Unable to find customer in this organization |
| 817 | Points redemption failed |
| 818 | Points you are trying to redeem are more than the available points |
| 819 | Points you are trying to redeem are more than the maximum allowed redemption limit. Unable to send message to customer |
| 820 | Unable to process. Customer is marked as fraud |
| 821 | Points you are trying to redeem are less than the minimum redemption limit |
| 822 | Unable to find missed call from the registered mobile number |
| 823 | Missed call redemption is disabled for your organization |
| 824 | Mobile number validation is mandatory for redeeming points |
| 825 | Client signature is required |
| 826 | Invalid points category or invalid configuration |
| 827 | Unable to redeem points. Points redemption is enabled for your organization |
| 828 | Unable to redeem points at this moment. Please try again later |
| 829 | Unable to redeem points at this moment. Please try again later |
| 850 | Unable to redeem points at this moment. Please try again later |
| 859 | The redemption time you have passed is invalid |
| 860 | Unable to issue OTP |
| 881 | Customer is not registered into the loyalty program |
| 886 | Unable to process points at this moment. Please try again later |
| 887 | Unable to process points at this moment. Please try again later |
| 888 | Configuration is invalid. Please report to Capillary Support |
| 889 | Unable to process points at this moment. Please try again later |
| 890 | Unable to process points at this moment. Please try again later |
| 891 | Unable to process points at this moment. Please try again later |
| 892 | Unable to process points at this moment. Please try again later |
| 893 | Unable to process points at this moment. Please try again later |
| 894 | Unable to process points at this moment. Please try again later |
| 895 | Loyalty program is not configured for your organization |
| 896 | Unable to process points at this moment. Please try again later |
| 897 | Unable to process points at this moment. Please try again later |
| 898 | Unable to process points at this moment. Please try again later |
| 899 | Configuration is invalid. Please report to Capillary Support |
Coupons
Success Codes
| Code | Description |
| 700 | Coupon processed successfully |
| 700 | Coupon series fetched successfully |
Error Codes
| Code | Description |
| 701 | Unable to find the customer. Please enter correct mobile number/email id/external id |
| 702 | Coupon code is invalid |
| 703 | Coupon not issued to this customer |
| 704 | Unable to send coupon to the customer’s mobile number |
| 705 | Invalid coupon code and validation code |
| 706 | Unable to redeem coupon |
| 707 | Coupon series id is invalid |
| 709 | Unable to redeem coupon |
| 710 | Coupon cannot be redeemed by this customer |
| 711 | Coupon is redeemed already |
| 712 | Unable to redeem. Either coupon series or campaign might have expired |
| 713 | Coupon has expired |
| 714 | Unable to redeem. Maximum redemptions allowed for this campaign are already reached |
| 715 | Unable to redeem. The coupon is not valid for this organization |
| 716 | Unable to redeem. Cannot redeem same coupon multiple times |
| 718 | Unable to redeem. Please enter transaction number must be entered to redeem |
| 719 | Coupon code does not exist |
| 720 | Unable to redeem. This is just a trial coupon and cannot be redeemed |
| 721 | Unable to issue/redeem coupon. Customer is invalid |
| 722 | Unable to issue coupon |
| 723 | Unable to redeem. The coupon cannot be used by this customer |
| 724 | Unable to send message |
| 725 | Unable to redeem coupon. Please provide validation code to redeem |
| 726 | Validation not required |
| 728 | Unable to redeem. Maximum number of coupon redemptions allowed has already been reached |
| 729 | Invalid redemption date range for the coupon series |
| 730 | Unknown error |
| 732 | No Missed call received from the customer |
| 733 | Transaction amount invalid |
| 735 | Unable to redeem coupon. The coupon cannot be redeemed at this store |
| 736 | Unable to redeem coupon. Maximum number of coupon redemptions allowed has already been reached |
| 738 | Cannot redeem the coupon. Please wait for days to redeem this coupon again |
| 739 | Unable to redeem. Make sure that the redemption date you have entered is valid |
| 740 | Unable to process. Customer is marked as fraud |
| 742 | Coupon issual or redemption is blocked for this customer |
| 750 | Unable to process. Customer is marked as fraud |
| 786 | Unable to process coupon. Please try again later |
| 787 | Unable to process coupon. Please try again later |
| 788 | Configuration is invalid. Please report to Capillary Support |
| 789 | Unable to process coupon. Please try again later |
| 790 | Unable to process coupon. Please try again later |
| 791 | Unable to process coupon. Please try again later |
| 792 | Unable to process coupon. Please try again later |
| 793 | Unable to process coupon. Please try again later |
| 794 | Unable to process coupon. Please try again later |
| 795 | Configuration is invalid. Please report to Capillary Support |
| 796 | Unable to process coupon. Please try again later |
| 797 | Unable to process coupon. Please try again later |
| 798 | Unable to process coupon. Please try again later |
| 799 | Configuration is invalid. Please report to Capillary Support |