Member Care is a web application that lets you manage customer accounts, goodwill requests, identifier change requests, and tickets. This lets org admin users update a customer's preferred store, fraud status, test/control group, and SMS/email subscription status.
The platform provides a single view of customer information across sources. The details include loyalty information, transactions, points, coupons, customer labels, and interactions history.
This is a back-end UI for all the identifier change requests and account merge requests that are created on InStore or through APIs. Users can validate and approve or reject requests.
This tool also helps manage Goodwill requests and allows issuing Goodwill points and coupons; create and manage customer tickets.